Chat with us, powered by LiveChat

FAQ's

Looking for something in particular?

Use the search box below to search the entire website. If you’d like to just search for something within the FAQS, press Ctrl+F (Windows) or Cmd+F (Mac) and use that search function.

Program & Membership Questions

Moonbox is a 12 week Program that provides you with all the essential monthly support for your periods, so that you can take charge of your health and relieve symptoms of PMS and period pain naturally and holistically.

When you subscribe to Moonbox you are committing to 12 weeks. You have a choice of automatic monthly payments of $145 for 3 months or one upfront payment of $435. All prices are in AUD. 

Members have access to:

  • Over 100 page Nutrition & Lifestyle e-Protcol outlining all foundations and strategies for supporting menstrual health, understanding your symptoms and what you can do about them.
  • Over 100 page ‘Food For Your Cycle Guide’ including all meal plans, recipes, shopping lists, supplement guides and symptom cheat sheets.
  • A box of full sized Moonbox products delivered per month. (Thats 3 individual boxes in total)
  • Lifetime access to our online private facebook community run by our qualified nutritionists
  • Weekly instructional videos breaking down each week’s focus and keeping you on track and accountable with weekly challenges.

Click here for a break down of what products you will receive in each of the 3 deliveries of Moonbox. 

No. There are set products in each month’s box and this is not customisable.. Each product has been specifically formulated and chosen to work synergistically together. 

Once you have completed the 12 week program, you will have ‘members only’ access to the online Moonbox shop where you can buy your favourite products individually.

You receive 1 box of Moonbox products every 4 weeks. That is 3 boxes in total. After the 3 boxes members can buy their favourite individual Moonbox products from the online store.

Moonbox is the only in-depth program in the world that not only provides you with all of the step-by-step support online but delivers to you monthly boxed products specifically designed for your cycle and to fast-track success!

The Moonbox program is about learning a new way of living and deepening your understanding of your female cycle that helps you to establish lasting changes and health.

Yes! It’s better to adopt a preventative approach and support your body with the right diet and lifestyle habits before you start experiencing period or fertility problems anytime in the future. The products are a great support for overall health and wellbeing. 

When you subscribe to Moonbox you will receive monthly boxes of products AND have access to the online program & resources. There is no buying one without the other. However, it is up to you whether you would like to follow the online program or not.

To really improve your menstrual cycle it requires a holistic approach, meaning changes made in your diet and lifestyle by following the online protocol are FOUNDATIONAL and the products are the extra support to fast-track success. 

Moonbox is not responsible or liable for you receiving a product that you are unable or unwilling to consume for any reason. You can gift what you dont use to a friend 🙂

For the moment, the only option is to do the program inclusive of the monthly product deliveries. However, an exclusive online program is in the process of development so it can be available internationally and more accessible.

Signing up is easy, simply click here to select a subscription payment plan and check out!

You can choose:

Either $145 AUD per month for 3 months or or an upfront payment of $435 AUD. 

Simple answer: because 12 weeks is the time it takes to support your bodies ability to naturally rebalance hormones and for the real lasting improvements in your menstrual cycle to be experienced.

Answer for you science nerds: It takes approximately 100 days for your ovarian follicles (eggs) to journey all the way to maturity and cross the ovulation finish line. The health of these eggs, ovulation and in turn the production of your hormones are what determines the health of your period. This means that it takes 100 days (12 weeks) of the right health, support and nutrition for your hormones to fully reset and for the real improvements and benefits to take place. This isn’t your average 30 Day program, Moonbox is about setting you up for lasting menstrual health and allowing your body the real time it takes to balance naturally.

Moonbox is for all menstruating women, so when you get your first period you can subscribe to Moonbox ☺️  However, the program is most suited for ages 15 years old and up as following the online program takes commitment and understanding of the information presented.

We will be introducing this feature in the near future. Email us here if this is really important to you!

While it is not mandatory, it is highly recommended. You can either create a temporary account or borrow a friends log in so you can take advantage of the community aspect of the program. There will be lots of bonus content uploaded to the group, plus support from our qualified nutritionists, recipes, tips and so much more.

Yes, you will have lifetime access to the Moonbox Members Only Facebook group, along with the videos and e-protocols.

Yes it does. You will learn how much exercise and what forms of exercise are best for the different phases of your cycle so that you may better support hormone health throughout the entire month. 

After you have finished the 12 Week Program you will have exclusive access to the members only Moonbox shop where you can buy any of your favourite individual products for maintenance. Only moonbox members have access to this shop.

You will have continued support in the private facebook group and if you ever need a refresher, you have access to the videos and resources at all times.

Only once you have subscribed to the program and completed the 12 weeks will you have access to the online Moonbox shop where you can buy your favourite products individually.

To access the Moonbox shop you must be a Moonbox member and you will gain access after your 3 month subscription so you’ll be able to buy your favourite products individually. You will also have access to sales, our most recommended hormone supportive products from other brands and more.

Moonbox is suitable for all menstruating girls and adults, most suitably for ages 15 years +. It is not designed for women entering menopause however you may benefit from the program and products regardless. 

The program has been developed by period expert Nikki Gonda in collaboration with other qualified nutritionists. The program is Nutritionist Approved and all products have been formulated by qualified herbalists and naturopaths to ensure all products are safe and effective.  

Once you subscribe, you will first gain access to the Moonbox Members Only Facebook Group, along with the program’s weekly videos, ‘Nutrition & Lifestyle e-Protocol’ and ‘Food For Your Cycle Guide’  in the first week of August when you will also be receiving your first Moonbox delivery.

You only need to do the program once.

The program has been designed so that over the 12 weeks you are equipped with all of the knowledge and tools required for you to take charge of your own menstrual health for the rest of your menstruating life!

For continued period support you are able to buy your favourite Moonbox products from our online store after you have completed the 12 week program.

You will also have lifetime access to the online videos and facebook support group, so you can always do the 12 Week Protocol again at your own pace any time you like as a refresher.

Women who are currently pregnant. Women who are in menopause.
Women who are not willing to take charge of their health and make changes to their diet and lifestyle.

Please consult your doctor before beginning any diet, lifestyle or supplement interventions.

Account, Shipping and Billing Questions

You will be billed on the day you sign up to Moonbox immediately on order.

After that, if you selected “monthly payments” you will be placed on our advanced billing cycle and charged on the 1st of each following month.

If you choose to pay upfront you will be charged total price immediately on order and not again.

You will receive your first in the first week of August along with access to the online resources. 

Future boxes will arrive in the first week of every following month. 

Moonbox is not responsible or liable for any delay in the delivery of your boxes or damages that are beyond our control.

If you’re not home at the time of delivery, a collection card will be left so that you can arrange collection.

No you cannot cancel anytime. By signing up to Moonbox you are agreeing to a 3 month commitment, with no cancellation policy.

You can choose to pay upfront $435 or in automatic monthly instalments of $145 per month for 3 months. 

If you are not willing to commit to your health for 12 weeks, this program may not be for you at this point in time.

You can log into your account and update your payment details within the Payment Methods area of your Account, which you can access here.

We use Stripe which  accepts credit Card/Debit Card payments from Mastercard, Visa, American Express or Paypal.

Australia and NZ.

The USA coming soon.

Australia: Free Shipping!
NZ: $15 rate shipping fee
US: Coming Soon!

Please note: orders are in Australian dollars.

When your box is dispatched you will be sent your tracking information via email so you are aware of when your box will arrive.

We do not offer refunds, partial refunds or return of monthly boxes or individual products after payment or shipment.

If you have missing items or there are products damaged, we will be happy to help you out! Simply, email us at nikki@mymoonbox.com.au

You are unable to purchase one Moonbox. 

When you become a member, you are agreeing to the setup of automatic recurring monthly payments of $145 (unless you choose to pay total upfront). 

This will continue until your 3 month term is complete.

To update your account information, login using your email and password, from here you can update your billing shipping and login information.

Health Questions

Please consult your doctor before beginning any new diet, lifestyle, product or supplement interventions. If you have any health concerns, existing health conditions, are on medication or on any hormonal contraceptive we strongly recommend speaking to your health care practitioner before embarking on this program. Moonbox does not offer medical advice, nor a cure, it offers general guidance and encouragement for women wanting to learn how to support their cycle naturally.

Moonbox is not suitable for women who are pregnant, or doing IVF.

This is no problem. Stopping birth control can be a big decision and you don’t need to stop it in order to benefit from the Moonbox program. It will provide your body with the extra support it needs to better protect against possible negative side effects of birth control.  You will also be better supported in the transition off birth control whenever you are ready to make that decision. 

However, please note it is also common for some forms of  birth control to be the main cause of problems, making it difficult for improvements to take place whilst still on it.  

In short, yes.

The Moonbox Program doesn’t specifically discuss forms of hormonal contraception, however the nutrition and lifestyle strategies outlined in the protocol along with Moonbox product support will help your body transition off hormonal birth control more smoothly by helping to build a stronger resilience against common post pill symptoms (e.g ance, missing periods etc).

You can also do the program after you have come off the pill to help get your body back on track.

Women will often experience symptoms when coming off hormonal contraception, so be prepared to ride them out, it can take time (3-9 months) for your body to truly rebalance. Moonbox can be a great extra support. 

Not necessarily. Because the pill shuts off your body’s natural production of hormones you’re therefore not having a real period and there is no way of “balancing” hormones to help reduce symptoms. The Moonbox Program is however a great support in safeguarding your body against the negative effects of the pill.

We do not recommend starting any program or taking any Moonbox products without speaking to your doctor if you are on any type of medication.

No, this is not necessary. This program does not offer patient-doctor relationship or individual medical advice. Please book in with a qualified practitioner for one on one support if you’d like more in-depth analysis of blood work. 

You are able to book in with our online Naturopath if you would like further support. 

No, this program does not specifically cover in depth natural options for birth control. It does however recommend alternative products.

This topic will be covered in an up-coming online course.

There is no guarantee nor is weight loss the the focus of this program however by supporting your body with new healthy dietary and lifestyle changes outlined in this program the chances are your body may shed excess kilos of inflammation or weight it has been holding on to.

Please consult your doctor before beginning this program.

Moonbox is not recommended for women who are pregnant.

Please consult your doctor before using any of the Moonbox products whilst breast feeding. 

 If you are trying to conceive, Moonbox is safe and supportive.

Although this program doesn’t specifically discuss fertility nor is a preconception plan, it is an overall hormone support which by following the nutritional and lifestyle strategies may in turn help boost fertility. We recommend remaining under the care of your doctor for a fertility plan and continuing with your doctor once you are pregnant.

Yes! This program – with all of then nutritional and lifestyle guidance, tools and strategy – has been intentionally created to help support women who suffer from symptoms such as PMS and period pain.

In short, yes the Moonbox Program is an extra support for women with endometriosis.

This program doesn’t specifically discuss endometriosis nor does it claim to be a cure or solution. As endo is an inflammatory disease natural approaches that aim to reduce inflammation have been shown to provide benefit. Moonbox may provide support as the program follows an anti-inflammatory diet and lifestyle approach which is beneficial for health and reducing inflammation in general.

We recognise that endometriosis is a complicated issue and not always easy to address which is why we always suggest that you see a qualified professional for individual support. As a Moonbox member you also have the option to book in with our qualified naturopath in conjunction with doing the program.

Please see your doctor before embarking on this program and using any of the Moonbox products.

The program doesn’t discuss hypothyroidism.

It will not interact with hypothyroidism, and in fact the nutrition and lifestyle protocol may provide extra support. However please see your doctor before embarking on this program and using any of the Moonbox products, especially if you are on any medication.

Although nothing is guaranteed when it comes to reclaiming your natural cycles, Moonbox may be an excellent support if you have irregular cycles.

Missing/late periods may be a result of: pregnancy, breastfeeding, menopause, PCOS and you can find that your period can take a while to return after coming off hormonal birth control like the pill, ring or hormonal IUD.

If these situations above are not what are causing your cycle problems the good news is that the Moonbox program covers other factors that may also be major players in missing and late periods such as: over-exercising, not eating enough quality food, too much sugar, being underweight and stress. You’ll learn strategies to take charge of these.

Yes. Moonbox may be an extra support for women with fibroids, although please note fibroids are not specifically discussed in the program. The underlying imbalance when it comes to fibroids is most commonly excess estrogen. You need to focus on supporting your body in the processing and elimination of estrogen. You can do this by supporting your liver function, boosting your gut health and decreasing inflammation in your body which is addressed in the Moonbox Program.

Yes, although the program does not exclusively discuss these hormonal conditions, it was designed to support women in setting strong foundations for overall menstrual health. If you do have any of these conditions, it is important that you continue under the care of your doctor for more individualised support and before embarking on the program. Moonbox is not a cure nor treatment.

Yes, if you have PCOS you can do Moonbox.

When it comes to PCOS the main issue is failure to ovulate regularly. There are many causes that may be inhibiting ovulation which is why there is not one natural approach that will help every person.

When it comes to the most common type of PCOS – insulin resistant PCOS, the cause of insulin resistance comes down to sugar, environmental toxins, trans fat and smoking – Moonbox may provide support as these factors are covered in the 12 Week nutritional and lifestyle program as it looks at eliminating sugar, trans fats, smoking and strategies to limit your exposure to environmental toxins.

When it comes to Inflammatory PCOS – inflammation is caused by stress, environmental toxins, inflammatory food and intestinal permeability. Moonbox addresses stress management, reducing environmental toxins, an anti-inflammatory diet and enhancing gut health.

Moonbox covers the basic nutritional & lifestyle changes that support healthy ovulation, it does not however discuss PCOS specifically or provide solutions for PCOS. For more individual support and the best supplementation you can book in with our naturopath online.

You are safe to take part in the Moonbox Program if you have diabetes but please check with your health care practitioner before beginning this program and making any changes to your diet and lifestyle and product use, especially if you are on any medication.

The Moonbox Program has been specifically developed for women in their reproductive years. If you are in menopause or have had a hysterectomy, you may still benefit from the recommended nutritional and lifestyle changes for overall health however the information presented to you won’t be relevant as its focus is more-so on supporting period health. For a more specific approach to you we’d recommend seeing a qualified professional.

Moonbox is designed to be an overall support for health. You learn how to become more in tune with your body and simple steps you can take each day to boost your vitality and wellbeing. Please note, no individual specific medical advice will be provided, please see your doctor before starting this program if you have concerns about your health issues.

In our online private facebook group, there will be qualified nutritionists there to support you on the program with general questions regarding the Moonbox products and 12 week Program however no medical advice can be given.

Purchasing this program does not constitute a doctor-patient relationship.

Questions about your individualised medical needs are suited for an in person doctor, or you may book in with our Nutritionist for one-on-one consult.

Yes. This program involves eliminating common foods that trigger period problems. It involves an anti-inflammatory wholefoods diet and is about discovering what specific foods are triggers for your individual period symptoms – everyone is different.

The program provides you with delicious recipes, meal plans and shopping lists to make it easier for you to follow and stick to for greatest benefit. All recipes are gluten free, sugar free and dairy free and you can modify for vegan or other special dietary requirements to suit you.

If you are following a special diet for a medical condition, please consult your doctor before embarking on this program or making any changes.

The protocol nutritional guidelines along with the monthly deliveries of Moonbox products are all gluten, dairy and refined sugar free.

The recipes and meal plans can be adjusted for vegan and vegetarian diets. Use these meal plans as frameworks and if you are following a speciality diet for a medical condition please consult your doctor.

If you are vegan we recommend having extra support by a qualified professional to ensure you are on top of adequate nutrient intake for healthy hormone production. You are able to book in with our naturopath in the program if desired.

The program’s nutritional and lifestyle strategies target root causes of acne. Along with some of the Moonbox products like Moon Shine acne oil, Moon Clay face mask and our anti-inflammatory elixirs are great too.

Yes. The nutrition protocol is designed to be low allergen and anti-inflammatory as possible. However not all food allergies will be accounted for so please adjust to suit your individual needs.

All products are gluten free, dairy free, grain free and refined sugar free.

However the product “Earth Seeds” contains Hemp seeds, Chia Seeds and Sesame seeds which are packaged in a facility that also packages nuts.

No, supplements are not required during this program.

A healthy diet and lifestyle is foundational and if you desire, supplements can be additional to maximize and fast track outcomes.

You are provided with information guides around supplementation however it is not compulsory. There is no one dose fits all when it comes to supplements, so please see a qualified practitioner for the right dose for you.

Definitely not. Please note, all Moonbox products are not therapeutic and not to be associated with the likes of therapeutic supplements or to be consumed in replacement. Our powders and teas are food products and we do not include naturopathic herbs or adaptogens in therapeutic amounts, only traditionally supportive amounts.

To ensure the safety of our products Moonbox has a qualified herbalist who formulates the blends to ensure they are suitable for all consumers without any unwanted interactions of adverse effects.

Many women will feel improvements within a few weeks, for others 12 weeks or more to properly rebalance –  but your results will depend on your own diet, lifestyle and health challenges before starting the Moonbox Program, and how much you choose to commit to the program itself over the 12 weeks and beyond.

Remember, this is not designed to be a “quick-fix”, this is a natural and holistic approach that supports your own body’s innate ability to rebalance over time. 

On average it will take 100 days (12 weeks) for your hormones to properly reset and the real lasting benefits to take place, and it’s up to you to sustain this with the new tools you have learnt from the program.

We understand how busy life can be! The products in Moonbox do require daily commitment however take no time at all to use or consume. The food lists and recipes are designed for simplicity and ease. The program is designed to help you create lasting habits and when it comes to improving your hormones it does require some commitment but how much is up to you.

5-10 minute videos are delivered each week designed to help break down the protocol for you with weekly nutritional focuses and challenges.


To reap the most benefit you will be required to move your body, prepare meals and journal most days. Aiming for an hour per day to focus on your health is ideal but depending on your commitment and how new you are to the program’s information, this will vary from woman to woman.

Yes. The recipes in the program promote healthy eating and are suitable for all ages and genders. The meal plan encourages eliminating inflammatory foods and major allergens.
We advise checking with your health care practitioner before getting your kids onboard.

This is a one stop shop for your period. All of the latest, most in depth information and highest quality products and support in one place. Even if you consider yourself a super informed individual, this program keeps you accountable and guides you every step of the way. Plus, the private facebook community means you’ll have your very own support group AND the specialised product deliveries – are things Google can’t provide 😉

The issue with hormonal contraception is that it doesn’t “fix” your symptoms, it works as a bandaid by ignoring the underlying causes and covering them up temporarily. So when you choose to go off contraception, your symptoms return and often worse than before. Same goes for painkillers – they are a “quick-fix” temporary relief. This program looks at targeting the root causes so that you can achieve long term health and reduce long term dependence on painkillers.

Products

At Moonbox quality surpasses everything. We are passionate about where we source every single one of our ingredients from to make our products. All ingredients are 100% natural and wherever possible made with certified organic ingredients. Our products do not contain GMO’s, synthetic or artificial colours, flavourings, sweeteners, toxins, or preservatives. Our products are 100% Vegan and cruelty free.

We always research about the trade, manufacturing and production process to ensure each ingredient is of the highest quality and made to nourish the body in an effective, sustainable and ethical way.

Yes, we list EVERY ingredient used on each product label and on our website. We are very transparent about our ingredients, sourcing and quality.

Food products are also labeled with nutritional panels.

Each monthly Moonbox delivery comes with a pamphlet insert detailing product use. Recipes are also included in the ebook specific to use of Moonbox food products. You can also follow @mymoonbox for demonstrations of product usage.

Yes, the Moonbox teas, elixirs and aromatherapy products have been formulated by qualified practitioners including our naturopath and herbalist to ensure the highest quality, safe and most effective support is provided for your cycle.

Every product in Moonbox is 100% natural and made from the highest quality ingredients, certified organic wherever possible.

We always research about the trade, manufacturing and production process to ensure each ingredient is of the highest quality and made to nourish the body in a sustainable and ethical way.

The products are only available to be bought separately by Moonbox members who have completed the 12 week program. Members will have access to the online store to buy their favourite Moonbox products.

All products are full sized, no samples included.

Moonbox teas + elixir products: 30 servings or more, with a 2-3 year use by date. 

Other products e.g silk sleep mask will have a longer lifespan.

Please refer to individual product page for further information.

This program is not designed to be shared with another person, the products have been formulated and provided in exact serving sizes to be beneficial for one person. The protocols and resources provided are for paying subscribers only and not meant to be shared onwards.

Please contact us at nikki@mymoonbox.com.au if anything within your box has been damaged or is missing. We will investigate the issue and will review your case to decide what sort of replacement is appropriate. Please ensure that you contact us within 4 weeks from the date your box has been shipped as we are only able to process replacement requests within this time

Couldn't find your question here?

Close Menu
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
We do not share your personal details with anyone.
×
×

Cart