Terms & Conditions

Welcome to the My Moonbox website (the “Site”). “My Moonbox” refers to My Moonbox Pty Ltd, the company who owns and operates this website, having its registered office at: 345 Bronte Rd Bronte 2024 NSW Australia and its subsidiaries, related entities and assigns. By accessing, browsing or using this Site, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions (the “Terms”) which, together with our Privacy Policy govern the relationship between Us (My Moonbox) and You (the User). If You do not agree to these Terms, You must not use or access this Site.

USE OF THIS SITE

Your use of this Site is subject to the following terms and conditions: (a) Your use of this Site must, at all times, be in compliance with these Terms and must only be for your own, non-commercial, personal use. You are responsible for all communications, including but not limited to, the transmission, uploading or posting of information onto or through this Site by You or through Your login and You shall be responsible for the consequences of any such communications to the Site. (b) You must not use the Site for any of the following purposes, which are expressly prohibited by My Moonbox: (i) Communicating, transmitting, posting or uploading of any material that infringes on any rights, including but not limited to intellectual property, of any third party. (ii) Communicating, transmitting, posting or uploading any information, content or material which is untrue, inaccurate, obscene, libelous or abusive. (iii) Engaging in any conduct that would violate any law or regulation in any applicable jurisdiction. (iv) Attempting to interfere in any way with the Site’s or My Moonbox’s network security, or attempting to use the Site’s service to gain unauthorised access to any other computer system or network. (c) You are responsible for maintaining the confidentiality of Your login details and You accept responsibility for all activities that occur under Your login. You must notify us immediately in the event of any unauthorised use or misuse of your account or where there is any other breach of security. (d) My Moonbox reserves the right to revise these Terms at any time and for any reason without notice to You. It is your responsibility to review these Terms each time You use the Site. (e) We reserve the right to, at any time and without notice to You, revise the products and services available on and through this Site and to change, suspend or discontinue any aspect of this Site without liability to You or to any third party. (f) My Moonbox may, at our sole discretion, impose rules for and limits on the use of this Site by You or any other member or restrict Your access to part, or all, of the Site without notice or penalty. Any such rules, limits or restrictions shall be incorporated into and form part of these Terms. (g) My Moonbox may impose additional terms and conditions specific to any products, orders or aspects of your use of this Site, including but no limited to, with respect to the ordering, shipment and return of goods purchased through this Site and to any membership reward programs (“Additional Terms”) offered from time to time by My Moonbox. These Additional Terms shall be incorporated into and form part of these Terms. In the event of any inconsistency between these Terms and any Additional Terms, the Additional Terms shall prevail to the extent of the inconsistency.

PRODUCTS AND INFORMATION

Your use of this Site is, at all times, entirely at Your own risk. Except in respect of any content submitted by Members, My Moonbox shall use reasonable endeavours to ensure that any information on this Site is complete, reliable and up to date. Notwithstanding this, neither We, nor any third party make any warranties or guarantees as to the accuracy, timeliness, completeness, performance or suitability of any information, product or materials found on this Site. You acknowledge that any such information may contain errors or inaccuracies and My Moonbox expressly excludes any liability, which may arise. Where any such inaccuracies or errors do occur, We may correct that information without any liability to You or any third party. My Moonbox does not make any guarantee as to the availability or suitability of products on this Site. Its is your responsibility to determine the suitability of a product or service for You and My Moonbox expressly excludes all liability in relation to this. My Moonbox reserves the right to, at its sole discretion, limit the quantity of products purchased by any User through this site at any time and for any reason.

MEMBERSHIP

When you sign up to the 12 Week Moonbox program, you are agreeing to 3 monthly automatic payments, or your choice of an upfront payment. Cancellation is not an option after the initial payment. My Moonbox may, at any time at our sole discretion, revoke your membership for any reason, including but not limited to, for breach of these Terms.

PROPRIETARY RIGHTS

This Site contains materials that are owned by or licensed to My Moonbox. These materials include, but are not limited to, the design, layout, look, appearance and graphics and are protected by applicable copyright, trademarks or other relevant proprietary rights and laws. You must not use, reproduce, sell, license, display, publish, adapt, edit or in any way create derivative works from any of the content or materials contained on this Site. You may not create a link to this Site from another website or document without the prior written consent of My Moonbox. My Moonbox does not claim ownership of any content or materials You make available through the Site however You grant My Moonbox a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or materials or part thereof without any obligation of compensation or attribution to You. You represent, warrant and covenant to Us that You have the full right to grant to My Moonbox the right to use such content or materials in the manner specified in this Clause.

DISCLAIMER

Your use of this Site, is at all times at Your own risk and you assume all responsibility associated therewith. All information, content, materials or products available on or in any way through this Site are provided to You on an as is basis. My Moonbox expressly excludes all warranties, express or implied, to the extent permitted by law, including but not limited to those relating to merchantability and fitness for a particular purpose. My Moonbox does not warrant that this Site and the services provided herein will be uninterrupted, free from errors, defects, viruses or other harmful components. From time to time this Site may contain links to other third party websites. My Moonbox does not in any way endorse the content of any such websites or make any representations, warranties or guarantees in relation to those sites and We expressly exclude any liability which may arise from Your use of or access to those third party websites.

INDEMNIFICATION

You shall indemnify, defend and hold harmless My Moonbox and its subsidiaries and assigns, from and against any and all claims, damages, liabilities, costs (including legal fees) and expenses which arise directly or indirectly from Your use of this Site, any breach by You of these Terms or the Privacy Policy, or any breach of any third party intellectual property rights.

LIMITATION OF LIABILITY

Notwithstanding anything else in these Terms, My Moonbox, its subsidiaries, assigns and third party providers shall not, under any circumstances be liable to You or any other User of this Site for any direct, indirect, incidental, punitive, special or consequential damages whether based on contract or tort arising out of Your use or inability to use this Site. My Moonbox’s total liability to You shall be limited to the amount paid by You to Us for Your membership fees for the membership period during which the event giving rise to the liability occurs. This Clause 7 applies in respect of all content, information, products and services available on or through this Site.

POSTAGE

Any products purchased by You from this Site will be posted by a third party carrier. All title in and risk to such products will pass to You upon delivery to the third party carrier by My Moonbox.

REFUND AND CANCELLATION POLICY

Once you have subscribed to the 12 Week Protocol there is no cancellation during the 3 month term of the membership.

You must review your order carefully before placing it. Once an order for a subscription is confirmed and the Program price paid, Moonbox will not provide a refund of the Program or Box price unless Moonbox cancels or is unable to fulfil your order, in which case, Moonbox will provide a full refund of the whole or part of the program price depending on how long you have participated in the program.

THE MOONBOX 12-WEEK PROGRAM TERMS AND CONDITIONS

By using our Site or any Services you agree to be bound by this Agreement and the Privacy Policy. We may amend our Terms of Service or Privacy Policy and will notify you when we do so. If you do not agree to the Terms of Service or the Privacy Policy please cease using our Site and Service immediately. Users of our Service must be 18 years of age or older, at a minimum you must be over the age of 13 with a parent’s permission to use our Site and Service. Users must be 18 years or older to purchase any of our products or Services. Statements Have Not Been Evaluated; Speak With Your Doctor All content created by Moonbox is for informational and educational purposes only. Any statements listed on our Site or Service have not been evaluated by any other national or international agencies. None of the content or products offered on the Moonbox site or in the Moonbox Program are meant to diagnose, treat, alleviate or relieve any medical or health conditions. The products and content found on the Site are not intended as a substitute for the advice provided by your physician or other healthcare professional. You should always speak with your physician or other healthcare professional before adopting any treatment for a health problem or before using any of our products. If you have or suspect that you have a medical problem, promptly contact your healthcare provider. Never disregard, avoid, or delay obtaining medical advice from your doctor or other qualified healthcare provider because something you have read on our Site. You should be in good health and physically fit when using our product or Service, failure to be in good health may result in adverse health consequences. Please seek medical advice in regards to your health conditions and physical fitness. If at any time you notice any unanticipated changes to your health (physical, mental or emotional), you should seek medical attention immediately. Nutritional information provided on the Moonbox website and protocol is based on extensive research. Before relying on any nutritional information on this site, you should carefully evaluate the accuracy, completeness and relevance of this information to your purposes and health particularities, and consider the need to obtain appropriate expert advice relevant to your circumstances. We do not give any warranty that the information is free from error or suitable for your purposes. Fitness Level Persons with pre-existing medical conditions, in poor health, or with any concerns as to commencement of new fitness regime should consult with an appropriate healthcare professional before beginning any fitness program. You are responsible to make your own inquiries and seek independent advice from a healthcare professional before acting on any information or material made available to you through our website. Our information service may not be suitable to your particular circumstances and is not a substitute for obtaining specific advice from a qualified healthcare professional. You acknowledge that by participating in our information service you are doing so voluntarily and, depending on your particular circumstances, there may be risks to your health. You further acknowledge that these risks may be caused by your own acts or omissions, or those of other users of the Moonbox website, or may be risks that are not known to you or are not readily foreseeable at the time of using the information service. This is a risk warning pursuant to the Australian Consumer Law. You assume all risks in connection with your participation in our information service. To the extent permitted by law, we exclude any express or implied warranties of reasonable care and skill. Testimonials Please be aware that any testimonials on the Site may not reflect the results that you may achieve. Results may vary and your experience may not be similar to the experience of the user testimonials. User Accounts Moonbox may assign you a password and account information in order to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the Terms. Moonbox has no obligation to investigate the authorization or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify moonbox of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. Users will be given lifetime access to the program contents, including recipes, meal plan and videos.

PRICE AND PAYMENT

The prices of subscriptions are in Australian dollars and include delivery charges where indicated. Please note the price of subscriptions are subject to change at any time without notice to you. The prices of products on the website are indicative only and Moonbox does not guarantee the price of products are correct. You expressly authorise Moonbox to process the payment for the subscription price via your relevant payment method at the time of your order. Your invoices are made available to you online, and are downloadable through your account.

COMPETITIONS AND PROMOTIONS

Moonbox may run competitions from time to time on the website or through its E-Newsletter, Facebook, Instagram, Twitter and/or other social media and media outlets. Unless specified otherwise, competitions are exclusively governed by their own terms and conditions and these can be accessed either via the Terms or on a link on the website if available.

CONTACT INFORMATION

If you have any questions or concerns about your order or if you have any questions about our products do not hesitate to contact us. You may contact us by email at nikki@mymoonbox.com.au

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