FAQs

Nikki is the owner & CEO of My Moonbox, nutritionist, period-educator & absolute hormone-nerd. Nikki started My Moonbox in 2019 from humble beginnings packing Moonboxes in her parents living room. She continues commited to her purpose of empowering women all around the world to transform their periods naturally as the business continues to expand internationally.

Our commitment to the Earth is something we take very seriously.

We use glass bottles for all skincare, our tea cylinders are made from recycled materials, and our Luna's Latte packaging is soon to be transitioning to re-usable jars! All deliveries are packaged in 100% compostable pink mailers as well!

You've come to the right place!

Our Moonbox Team of period experts & qualified practitioners are here to help you. You can reach us at support@mymoonbox.com.au

Firstly, we are the world's first online store that offers high quality products specifically formulated to support you & your period 100% naturally!

We believe the products you choose should be effective, enjoyable, healthy and from a company you believe in.

When you purchase a My Moonbox product, you can trust that every ingredient in the formula has been ethically-sourced and is disclosed for your knowledge and empowerment.

Every product is practitioner developed and has a purpose to support you everyday of the month so that you can THRIVE!

Australia. Australian founder, Australian owned, Australian made.

…Only two exceptions being our 100% Mulberry Silk eye mask and Organic Reusable skincare set which are made in China.

Yep - its a non-negotiable for us.

Every product in Moonbox is made from the highest quality, 100% natural and certified organic ingredients.

Our products do not contain GMO’s, synthetic or artificial colours, flavourings, sweeteners, toxins, or preservatives.

We do. We are a private company, owned and operated in Australia. All products are formulated & developed by in-house team of qualified practitioners.

All products are gluten free, dairy free, vegan and sugar free.

NOT VEGAN: Our 100% Mulberry Silk Sleep Eye Mask.

Warning: Some of our products are processed within a facility that may also handle gluten, dairy and nuts.

We proudly source the purest & highest quality adaptogenic herbs & mushrooms from an Australian based company who works with Daoist tonic herbs.

Therefore all mushrooms and tonic herbs are from the pristine mountain regions of China and its surrounds which is the spiritual homeland or original place of the herbs.

Sourcing in this way is a method called Di Dao, a practice deeply rooted in tradition and respect for the herb and the land it grows on.

At My Moonbox we believe that no single product or supplement - whether it’s from our brand or another - can “cure” hormonal imbalances & period problems.

A HOLISTIC & integrative approach is the most effective approach as your diet, lifestyle & environment play the biggest role in impacting your hormones & menstrual health.

This is why we encourage our community to use our supportive products alongside implementing the nutrition & lifestyle strategies shared in our Masterclass as the most effective way to rebalance your hormones, improve your periods and overall health for the long-term.

You can begin using Moonbox products from when you first get your period up until menopause and beyond!

Yes!
In fact we recommend it. It’s important to support your body whilst on any form of hormonal contraception so that you can improve your health and safeguard your body against the potential side effects.

The following products are most beneficial whilst on birth control:

Half Moon Tea
Luna’s Beets Latte
Moon Boost Magnesium oil

We also recommend implementing the nutrition & lifestyle strategies shared in our Masterclass to take charge of your health whilst on birth control.

Moon Teas & Luna’s Lattes
When it comes to introducing any new herbs into your health regime we recommend consulting with your health care practitioner to ensure safety for you.

Skincare
All skincare is safe to use whilst pregnant or breastfeeding as all products are made with 100% natural and organic ingredients and contain no endocrine disrupting chemicals that mess with hormones or fertility.

Yes, you can benefit from them too!

My Moonbox products can provide additional support & nourishment for people with endometriosis, however they do not “fix” nor “cure” the condition or any hormonal condition.

Endometriosis can respond incredibly well to a natural approach with specific changes in diet and lifestyle practices shared in our Masterclass.

To provide your body with additional support we recommend our PMS & Cramps Moonbox for additional support.

We recognise that endometriosis is a complicated issue and not always easy to address which is why we always suggest that you see a qualified professional for individual support, or book in with our Moonbox naturopath.

Yes, if you have PCOS My Moonbox products can absolutely provide additional support & benefit for you.

However as PCOS responds incredibly well to a natural and holistic approach - addressing changes in diet & lifestyle - we recommend implementing the strategies shared in our Masterclass.

The following products are then recommended as extra daily support to strengthen hormonal health & resilience:

Luna’s Gold
Earth Seeds
Moon Boost
Half Moon Tea

We are committed to bringing our customers the highest quality natural products and online education.

However, if you are not 100% satisfied* with your purchase, please contact our lovely customer service team at support@mymoonbox.com.au to share any concerns you may have, we are always so happy to help.

We will provide a full refund within 30 days of purchase if you are unsatisfied with your product/s. However, a change of mind or disliking the product taste will not be viewed as a legitimate reason for a refund.

The customer must send the product back to My Moonbox intact and cover all shipping and/or customs charges. We also recommend purchasing tracking for your return shipping via Registered Post to insure your parcel against any risk of lost, theft or damaged goods during transit. My Moonbox will not be responsible for parcels lost or damaged in transit if you choose not to insure. 

Please contact support@mymoonbox.com.au with your name, order number, and photographic proof in order for us to process your refund.

NON- REFUNDABLE ITEMS
All items marked as sale, free gifts or promotional items with retail value will not be refundable.

PROBLEMS WITH DELIVERY OR SHIPPING
If your item(s) arrive damaged/faulty or you have received the incorrect order, please contact support@mymoonbox.com.au within 48 hours of receiving your goods. Please provide photo evidence so we can assess the damage and provide a refund or exchange if required.

Master Your Cycle 30-Day Money Back Guarantee

At My Moonbox we are committed to providing you with a transformative experience through our "Master Your Cycle" online course. We stand by the effectiveness of the information and resources shared in the course and believe in the potential for positive changes in your hormonal health when consistently implemented over time.

To ensure your complete satisfaction and confidence in enrolling in the course, we offer a 30-day money back guarantee. Here are the terms and conditions of our refund policy:

Eligibility for Refund: To be eligible for a refund, you must meet the following criteria:

• Complete 100% of the "Master Your Cycle" course, including all modules and lessons.
• Attend all the weekly live calls conducted during the course duration.
• Demonstrate that you have actively engaged with and completed the provided resources.

Timeframe for Refund Request: You have 30 days from the date of course enrollment to submit a refund request. This period allows you ample time to explore and engage with the course content to determine its suitability for your needs.

Refund Request Process: If, after meeting the eligibility criteria, you are not satisfied with the course's results, you can request a refund by sending an email to support@mymoonbox.com.au. Please include the following details in your email:

Full Name

Email Address used for course enrollment

Reason for requesting a refund

Evidence of completion, such as completed PDF resources & exercises

• Refund Processing: Upon receiving your refund request and verifying your eligibility, we will process your refund within 3-5 working days. The refund will be issued through the original payment method used for course enrollment.
• Exclusions: Our money-back guarantee is only applicable to participants who have completed the course in its entirety and diligently participated in all course components. Refund requests outside the 30-day window or from individuals who have not fulfilled the requirements mentioned above will not be eligible for a refund.

Please note that we firmly believe in the efficacy of the "Master Your Cycle" course when applied consistently for at least three months. Hormonal health improvements often require sustained effort and dedication over an extended period. Nonetheless, we want to ensure your satisfaction and comfort in making this investment.

If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team at support@mymoonbox.com.au

We appreciate your trust in us and look forward to empowering you on your journey towards hormonal health and well-being.

Wat to join our team of affiliates who are empowering women all around the world to reclaim their menstrual health naturally?

Reach out to partnerships@mymoonbox.com.au we can't wait to chat with you!